Bude Brothers
Refund and Returns Policy
Last updated September 2026
We want every piece to fit and feel right. If something is not for you, you have 14 days from delivery to send it back. Here is exactly how it works.
14-Day Return Window from Delivery
You may return most items within 14 days of delivery for a refund or an exchange. Items must be unworn and unwashed, with original tags attached and in their original packaging, and free of scent, marks or alteration.
How to Start a Return
Email info@budebrothers.com with your order number and the item you would like to return, and tell us whether you want a refund or an exchange. We will reply with return instructions and the address within two business days. Please do not send anything back before contacting us, as unannounced parcels can be delayed or lost.
Return Shipping
Return postage is paid by the customer unless the item arrived faulty, damaged or incorrect, in which case we cover it and send you a prepaid label. We recommend a tracked service, as we cannot refund a parcel that does not reach us.
Refunds
Once your return arrives and passes inspection we issue the refund to your original payment method within five business days. Your bank may take a further few days to show it. Refunds cover the price of the item and any tax paid on it; original shipping is refunded only when the whole order is returned because of our error.
Exchanges
The quickest way to change a size or colour is to return the original piece for a refund and place a new order, so you secure your size while it is in stock. If you prefer a direct exchange, tell us in your return email and we will hold the replacement for you where we can.
Faulty or Incorrect Items
If a piece arrives damaged, faulty or is not what you ordered, contact us within 14 days of delivery with a photo. We will arrange a free return and send a replacement or a full refund, including shipping. This is in addition to your rights under Canadian consumer protection law.
Items We Cannot Accept
For hygiene and safety reasons we cannot accept returns on items that have been worn, altered or cleaned, or on gift cards and final-sale pieces marked as such on the product page.
Cancelling an Order
If you change your mind before dispatch, email us right away and we will cancel and refund the order in full. Once a parcel has shipped, the return process above applies.
International Returns
International customers are welcome to return items within 14 days of delivery under the same policy. Please mark the parcel clearly as a returned good so it is not held by customs. Duties and import taxes paid on the original delivery are not refundable by us; you may be able to reclaim them from your local customs authority.
Questions about this page? Contact us or email info@budebrothers.com.